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  • Contacts:

  • Operations ▾

  • Administration ▾

  • Enforcement ▾

  • Board Members ▾

Operations

The operations team is responsible for all tickets filed through LA811. Please call 811 or 1-800-272-3020 or This email address is being protected from spambots. You need JavaScript enabled to view it. to be connected with a trained operator regarding issues associated with:

  • Filing a locate request for underground or submerged utilities to be located, submitting a second request or updating or cancelling a ticket.
  • Filing an Emergency Ticket. Please note: The law requires an emergency locate request must be taken by an operator by a voice call.
  • Finding an existing ticket. This can also be done online using our Ticket Search feature located under the Locate Request navigation tab.
  • Any ISITE, ITIC or NEXTGEN issues or help with User ID (passwords, usernames).

Thelma Coleman

THELMA COLEMAN
CLIENT RELATIONS
SPECIALIST
225-275-3700 Ext. 409
This email address is being protected from spambots. You need JavaScript enabled to view it.

Charlene Ellison

CHARLENE ELLISON
GENERAL MANAGER
225-275-3700 Ext. 475
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Administration

The Administrative Team is responsible for all non-ticket related issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program.

If you are unsure where to direct your issue to, please fill out the Help Desk form and we will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.

David Frey Final

DAVID FREY
EXECUTIVE DIRECTOR
225-275-3700 Ext. 401
This email address is being protected from spambots. You need JavaScript enabled to view it.

Brent Salzman Final 229

BRENT SALTZMAN
MANAGER
DAMAGE PREVENTION
225-275-3700 Ext. 404
This email address is being protected from spambots. You need JavaScript enabled to view it.

Jeff Morrison

JEFF MORRISON
COORDINATOR
DAMAGE PREVENTION
318-464-7374
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SHIRLEY BROUSSARD
ADMINISTRATIVE
OFFICE SUPERVISOR
225-275-3700 Ext. 427
This email address is being protected from spambots. You need JavaScript enabled to view it.

TONI MANCUSO
ADMINISTRATIVE ASSISTANT
MEMBER SERVICES
225-275-3700 Ext. 429
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JOANNA GENNUSO
ADMINISTRATIVE ASSISTANT
BILLING SERVICES

225-275-3700 Ext. 400
This email address is being protected from spambots. You need JavaScript enabled to view it.

For questions involving enforcement issues, please be familiar with the “Dig Law” (Louisiana Underground Utilities and Facilities Damage Prevention Law).

  • In 2017, Governor John Bel Edwards signed legislation granting authority of the Commissioner of Conservation to enforce Louisiana’s Dig Law (RS 40:1749:11-27) on regulated pipeline right of ways. The Commissioner of Conservation Damage Prevention Program webpage can be viewed at: www.dnr.louisiana.gov/index.cfm/page/1513
  • The enforcement program is complaint based. For complaints regarding regulated pipelines, concerning excavating without a One Call Ticket, unsafe digging practices, mismarking or no marks, the toll free contact number is 1-833-726-0410. Complaints can also be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Board Members

James Martarona

JAMES MARTARONA
CHAIRMAN
Lafayette Consolidated Government

James Lass

JAMES LASS
VICE CHAIRMAN

Cleco Power LLC

Todd Hebert

TODD HEBERT
SECRETARY/TREASURER

CenterPoint Energy

Mike Mancil

MIKE MANCIL
Atmos Energy

Brad Deshotel

BRAD DESHOTEL
AT&T

Sean Cummings

SEAN CUMMINGS
Kinder Morgan

Charles Nelson

CHARLES NELSON
Colonial Pipeline Company

Sonny Vidrine

SONNY VIDRINE
Gulf South Pipeline LP

Molly Carriere

MOLLY CARRIERE
Regency Energy Partners

Brandi Schmitt

BRANDILYNN SCHMITT
Entergy

Gerald Hoffpauir163Final

GERALD HOFFPAUIR
Water Works District 1 - Calcasieu Parish
At Large Board Member

Vic Weston

VIC WESTON
LA Associated General Contractors
At Large Board Member


Training Videos

IMAP Tutorial

ITIC NextGen Entity Grouping

ITIC NextGen Mapping Essentials

Public Awareness

The following are examples of industry related ads, publications, banner campaigns and billboards. Also included are our public service announcements and the Louisiana 811 Magazine.

Print

  • 1

Radio

"Final" 15 second Radio

"Cable" 30 second Radio

"Shower" 30 second Radio

"Too Late" 30 second Radio

Television

"Power" 30 second TV

Help Desk

  • To file a locate request for underground or submerged utilities to be marked, dial 811 or click here.
  • Please contact lalead@occinc.com or speak to an operator directly by calling 811 or 1-800-272-3020 for issues regarding:
    • Filing a locate request for underground or submerged utilities to be located, submitting a second request, updating or cancelling a ticket.
    • Filing an Emergency Ticket.  Please note:  The law requires an emergency locate request must be taken by an operator by voice call.
    • Finding an existing ticket.  This can also be performed online using our Ticket Search feature located under the Locate Request navigation tab.
    • Any ISITE, ITIC or NEXTGEN issues or help with USER ID (passwords, usernames).
  • For all other (non-ticket related) issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program click here. We will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.