Help Desk

• To file a locate request for underground or submerged utilities to be marked, dial 811 or click here.
• Please contact [email protected] or speak to an operator directly by calling 811 or 1-800-272-3020 for issues regarding:
  • Filing a locate request for underground or submerged utilities to be located, submitting a second request, updating or cancelling a ticket.
  • Filing an Emergency Ticket. Please note: Louisiana 811 is available for emergency locate requests 24/7 online or by calling 811 or 1-800-272-3020.
  • Finding an existing ticket. This can also be performed online using our Ticket Search feature located under the Locate Request navigation tab.
  • Any ISITE, ITIC or NEXTGEN issues or help with USER ID (passwords, usernames).
• For all other (non-ticket related) issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program click here. We will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.